Shopping Guide
1. Preparation and Product Selection
Before placing an order, review the product description, dimensions, materials, color, finish, and other specifications to ensure the furniture meets your needs and fits your intended space.
Measure doorways, hallways, staircases, and other access points to confirm that the furniture can be delivered to the desired location. Please note that product colors and textures may vary slightly depending on screen settings and lighting conditions.
Review the product price, shipping information, applicable taxes, and our Return and Refund Policy before making a purchase. If you have questions about a product, contact us before placing your order.
2. Shopping Cart and Order Review
Review the items in your shopping cart, including product specifications, quantities, and prices. Confirm that your shipping address and contact information are accurate and complete.
Before submitting your order, carefully review the order summary, including applicable shipping charges, taxes, and the total amount due. Please correct any errors before completing checkout.
After submitting your order, check the confirmation page or email for your order number and purchase details. If you do not receive confirmation or notice an error, contact us for assistance.
3. Payment Methods and Confirmation
We currently accept credit card payments through Visa and MasterCard. Available payment methods will be displayed at checkout.
Enter your payment and billing information through the checkout page, then verify the total amount before submitting payment. All transactions are subject to authorization by your card issuer.
If payment is declined, remains pending, or appears unsuccessful, check the transaction status before trying again to help avoid duplicate charges. If you notice an incorrect or duplicate charge, contact us with your order number and relevant transaction details. Do not send your full card number or security code by email.
4. Shipping Details and Delivery Preparation
Please provide a complete and accurate shipping address, including any applicable apartment, unit, or building number. Incorrect or incomplete address information may delay delivery.
Before ordering, confirm that the furniture dimensions are suitable for your space and that the delivery route provides sufficient clearance. Review the shipping information displayed on the product page or during checkout for applicable delivery details.
Delivery estimates may vary depending on product availability and carrier operations. Please refer to the information provided for your order for the latest available details.
5. Order Changes and Cancellations
If you need to update your shipping information or request an order cancellation, contact us as soon as possible and include your order number.
Requests are subject to the current order processing and shipping status. Changes or cancellations may not be possible once an order has been processed or dispatched.
6. Returns and Refunds
Please review our Return and Refund Policy for applicable return conditions, procedures, and refund arrangements.
If your order arrives damaged, defective, or different from the item ordered, contact us with your order number and a description of the issue. Photos may be provided when helpful for reviewing your request.
Eligible refunds will be processed in accordance with our Return and Refund Policy.
7. Contact Us
For assistance with product information, orders, payments, or delivery details, please contact us:
Address: 7813 Gold Dr, Alamosa, CO 81101, US
Phone: +1 719-552-8364
Email: solutions@celoraevel.com
Opening hours: Monday to Friday, 9:00 AM to 6:00 PM (EST)