Service Policy

 

At Celoraevel, this Service Policy governs your use of our online furniture store, including purchases, payments, shipping, returns, refunds, and customer support. Please review this policy and the related policies before placing an order.

1. Introduction and Scope

This policy applies to visitors and customers who use our website or purchase products through our online store. Specific procedures and eligibility requirements are set out in the relevant policies.

2. User Accounts and Website Use

Where account registration is available, you are responsible for providing accurate information, maintaining the confidentiality of your login credentials, and promptly reporting suspected unauthorized access.

You agree to use our website responsibly and not interfere with its security or operation. We may take reasonable measures to address misuse, protect website functionality, and maintain service security. Temporary interruptions may occur due to maintenance or technical issues.

3. Products, Availability, and Pricing

We make reasonable efforts to ensure that product descriptions, images, dimensions, materials, colors, and specifications are accurate. Actual product appearance may vary slightly due to lighting, screen settings, or material characteristics.

Product availability and prices may change. Applicable taxes, shipping charges, and other required costs will be displayed before you complete your purchase. If a material pricing, listing, or availability error is identified, we may contact you to clarify the information or cancel the affected order and issue any applicable refund.

4. Orders and Payments

Please review your product selection, delivery information, and total payable amount before submitting an order. An order acknowledgment confirms receipt of your order but does not necessarily constitute final acceptance.

Order fulfillment is subject to product availability, payment authorization, and verification of order information. If an order cannot be fulfilled or must be canceled, we will notify you and arrange any applicable refund for payments already collected.

Available payment methods will be displayed at checkout. You are responsible for providing accurate billing and payment information.

5. Shipping Policy

Orders are processed according to the timeframe stated in our Shipping Policy. Processing time is separate from transit time, and delivery estimates may vary.

For order processing times, shipping arrangements, and estimated delivery details, please review our Shipping Policy.

6. Order Cancellation Policy

Orders may be eligible for cancellation within 48 hours of placement if they have not yet been shipped. Cancellation requires confirmation from our customer service team. Orders that have already shipped or fall outside this cancellation period cannot be canceled under this policy.

For eligibility requirements and cancellation instructions, please review our Order Cancellation Policy.

7. Return and Exchange Policy

Returns and exchanges are subject to the eligibility requirements, request deadlines, and procedures stated in our Return and Exchange Policy. Please review the policy before submitting a request.

For return periods, applicable conditions, procedures, and related costs, please visit our Returns And Exchanges Policy.

8. Refund 

Approved refunds are processed in accordance with our Refund Policy and are generally returned to the original payment method. The time required for funds to appear in your account may vary depending on the payment provider and your financial institution.

9. Disputes and Applicable Law

If you have a concern about an order or our services, please contact us so that we can review the matter and seek an appropriate resolution.

Our services are operated in accordance with applicable United States law and, where applicable, the General Data Protection Regulation (GDPR). Disputes will be addressed under the applicable requirements and procedures. Nothing in this policy limits rights that cannot be waived or restricted.

We may update this policy when our services or procedures change. Revisions will be published on this page, with notice provided where appropriate.

10. Privacy and Data Protection

We process personal information as needed to manage orders, process payments, coordinate deliveries, respond to inquiries, and maintain website security.

We take reasonable measures to protect personal information. Depending on the circumstances, you may have rights to access, correct, or delete your personal information, restrict or object to certain processing, or exercise other applicable data protection rights.

For details about data collection, use, retention, sharing, and privacy requests, please review our Privacy Policy.

11. Intellectual Property

Website content, including text, product images, graphics, logos, and page designs, is owned by us or used with permission. Such content may not be reproduced, distributed, modified, or used commercially without authorization, except where permitted.

Your use of our website does not transfer ownership of any intellectual property rights.

12. Limitation of Liability

We make reasonable efforts to maintain accurate product information and reliable website access but cannot guarantee uninterrupted or error-free operation.

To the extent permitted by applicable law, we are not liable for indirect or consequential losses arising from website interruptions, events beyond our reasonable control, or improper use of our services. Nothing in this section excludes or limits liability that cannot be excluded or limited under applicable law.

13. Changes to This Service Policy

We may revise this policy to reflect changes in our services or operating procedures. Updates will be published on this page, and the effective date will be updated where appropriate.

Please review this page periodically to stay informed of the current terms.

14. Contact Us

For questions about this policy, your order, or our online services, please contact us using the information below.

Address: 7813 Gold Dr, Alamosa, CO 81101, US
Phone: +1 719-552-8364
Email: solutions@celoraevel.com
Opening hours: Monday to Friday, 9:00 AM to 6:00 PM (EST)