GDPR

 

At Celoraevel, we respect your privacy and are committed to protecting your personal data. This explains how we collect, use, disclose, and retain personal data when you visit our online furniture store, place an order, or contact us.

1. Purpose and Scope

This policy applies to personal data collected through our website and related online shopping activities. We process personal data to fulfill orders, process payments, arrange deliveries, respond to inquiries, maintain website security, and meet applicable recordkeeping requirements.

We collect and process personal data only for specified purposes and to the extent reasonably necessary for those purposes.

2. Types of Personal Data We Collect

Depending on how you use our website, we may collect the following information:

  • Contact Information: Your name, email address, telephone number, billing address, and delivery address.

  • Order Information: Order numbers, purchased products, order history, delivery details, and transaction records.

  • Payment Information: Payment status, transaction references, and billing details. Payment card information may be processed directly by the relevant payment provider.

  • Account Information: Login details and account preferences, where account registration is available.

  • Technical Information: IP address, browser type, device information, access timestamps, and website diagnostic records.

  • Communication Information: Messages and information you provide when contacting our customer support team.

Please ensure that the information you provide is accurate and up to date.

3. Lawful Basis for Processing

We process personal data only where an appropriate basis applies to the relevant purpose:

  • Contract Performance: To process orders, arrange deliveries, handle payments, and provide order-related support.

  • Legal Obligations: To maintain required financial records and comply with applicable recordkeeping requirements.

  • Legitimate Interests: To protect website security, prevent fraud, resolve technical issues, and maintain reliable services, provided that these interests do not override your rights and freedoms.

  • Consent: To carry out processing activities for which your consent is required. You may withdraw your consent at any time.

Where processing relies on consent, withdrawal does not affect the lawfulness of processing carried out before withdrawal.

4. Your Data Protection Rights

Depending on the circumstances and the requirements applicable to your personal data, you may have the right to:

  • Access your personal data and obtain information about its processing.

  • Request correction of inaccurate or incomplete information.

  • Request deletion of personal data where the applicable conditions are met.

  • Request restriction of certain processing activities where permitted.

  • Request eligible personal data in a structured, commonly used, machine-readable format.

  • Object to processing based on legitimate interests where applicable.

  • Withdraw consent for processing activities that rely on your consent.

  • Lodge a complaint with the relevant data protection supervisory authority.

To exercise your rights, contact us using the details in Section 9. We may request information to verify your identity before processing your request. We will respond within the applicable timeframe, generally within one month for requests covered by the GDPR, subject to permitted extensions.

Certain information may need to be retained to fulfill orders, meet recordkeeping requirements, prevent fraud, or establish or defend legal claims.

5. Data Retention

We retain personal data only for as long as reasonably necessary for the purposes for which it was collected.

Order and transaction records may be retained to manage purchases, resolve disputes, and meet applicable recordkeeping requirements. Customer communications may be retained for the time needed to resolve inquiries and maintain relevant service records. Technical and security records may be retained for a limited period appropriate to their operational purpose.

When personal data is no longer required, we will delete it, anonymize it, or securely dispose of it, unless further retention is required or permitted.

6. Data Sharing and Disclosure

We may disclose personal data where necessary to operate our online store and fulfill orders. Recipients may include:

  • Payment Providers: To process payments and verify transactions.

  • Delivery Providers: To ship purchased furniture and provide delivery updates.

  • Website Hosting and Technical Service Providers: To maintain website availability, storage, performance, and security.

  • Professional Advisers: To provide accounting, auditing, or legal assistance when necessary.

  • Public Authorities: Where disclosure is required by a valid legal obligation or lawful request.

We limit disclosures to information reasonably necessary for the relevant purpose and take appropriate steps to protect personal data handled by service providers.

We do not sell personal data in exchange for money. We process and disclose personal data only where an appropriate basis applies.

7. Data Security and Accuracy

We implement reasonable technical and organizational measures to protect personal data against unauthorized access, loss, alteration, disclosure, or misuse. These measures may include access controls, secure data transmission, and system monitoring.

We take reasonable steps to maintain accurate records and correct inaccurate information when appropriate. You may contact us to request corrections to your personal data.

If a personal data security incident occurs, we will assess the circumstances and take appropriate measures, including providing notifications where required.

Although we take reasonable precautions, no method of electronic storage or transmission can be guaranteed to be completely secure.

8. Changes to This Policy

We may update this reflect changes in our data processing practices, website operations, or services.

Any revised version will be published on this page, and the effective date will be updated where appropriate. Where additional notice or consent is required, we will take appropriate steps.

We encourage you to review this policy periodically.

9. Contact Us

If you have questions about this wish to exercise your data protection rights, please contact us using the details below.

Address: 7813 Gold Dr, Alamosa, CO 81101, US
Phone: +1 719-552-8364
Email: solutions@celoraevel.com
Opening hours: Monday to Friday, 9:00 AM to 6:00 PM (EST)