Privacy Policy

 

At Celoraevel, we value your privacy and are committed to handling personal information responsibly. This Privacy Policy explains how we collect, use, share, and retain information when you visit our online store, place an order, or contact us.

1. Scope of This Privacy Policy

This Privacy Policy applies to personal information collected through our online store, checkout process, order fulfillment, and customer service communications.

Depending on your interactions with us, we may collect your name, email address, telephone number, billing and delivery addresses, order details, payment status, transaction records, and communications with our support team. We may also collect technical information, including your IP address, browser type, device information, and website activity.

We collect information that is reasonably necessary for the purposes described in this policy. The information collected depends on the services you use and the actions you take on our website.

2. Cookies and Information Collection Methods

Cookies and Similar Technologies

We may use cookies and similar technologies to maintain shopping cart functionality, remember preferences, support website security, analyze website performance, and measure advertising effectiveness where applicable.

Cookie Categories

Our website may use the following types of cookies:

  • Essential Cookies: Enable core functions such as checkout, shopping cart operations, and security.

  • Preference Cookies: Remember settings and improve browsing convenience.

  • Analytics Cookies: Help us understand website traffic and performance.

  • Advertising Cookies: Where enabled, help measure advertising effectiveness and related activity.

Where consent is required, non-essential cookies will remain inactive until you provide consent. You may reject non-essential cookies without disabling essential website functions.

Other Information Collection Methods

We may collect information through checkout forms, contact forms, customer service communications, and website server logs. These methods help us process orders, respond to inquiries, maintain security, and troubleshoot technical issues.

3. Use and Sharing of Personal Information

How We Use Information

We may use personal information to:

  • Process orders, payments, and deliveries.

  • Provide customer support and respond to inquiries.

  • Manage returns, exchanges, and refunds.

  • Maintain website functionality and improve the shopping experience.

  • Detect suspicious activity, prevent fraud, and protect transactions.

  • Send newsletters or marketing communications when the required consent has been obtained.

  • Maintain transaction records and meet applicable tax and accounting obligations.

We use personal information only for disclosed purposes or other purposes permitted by applicable privacy requirements.

Information Sharing

We may share relevant information with service providers involved in payment processing, order fulfillment, delivery, website operations, and customer support. Information is limited to what is reasonably necessary for the relevant service.

We may also disclose information when necessary to comply with applicable obligations, respond to valid requests, investigate suspected fraud, protect our rights, or maintain website security.

We do not sell personal information for monetary consideration. Where applicable privacy requirements treat certain disclosures or advertising activities as a sale or sharing of personal information, we will provide the applicable notices and choices.

4. Data Retention, Cookie Consent, and Security

Data Retention

We retain personal information only for as long as reasonably necessary to fulfill the purposes described in this policy. Retention periods depend on the type of information, the purpose of processing, and applicable recordkeeping requirements.

Order and transaction records may be retained for accounting, customer service, and recordkeeping purposes. Technical logs are retained according to operational and security needs. When information is no longer required, we take reasonable steps to delete it, anonymize it, or securely dispose of it, subject to applicable retention obligations.

Cookie Consent and Preferences

Where required, our website will provide a mechanism for you to accept or reject non-essential cookies and manage your preferences. You may change or withdraw your consent through the cookie settings available on our website, where provided.

Withdrawing consent does not affect processing lawfully carried out before withdrawal. Essential cookies may remain active when necessary for website functionality, security, and requested transactions.

Information Security

We use reasonable administrative, technical, and organizational safeguards to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure. No electronic storage or online transmission method can be guaranteed to be completely secure.

5. Your Privacy Rights

Depending on your location and the privacy requirements that apply, you may have the following rights:

Access and Correction

You may request access to personal information we hold about you and ask us to correct inaccurate or incomplete information.

Deletion

You may request deletion of your personal information, subject to applicable exceptions, including information that must be retained for transaction records, security, or other permitted purposes.

Data Portability and Restriction

Where applicable, you may request a copy of certain personal information in a commonly used format or ask us to restrict specific processing activities.

Objection and Withdrawal of Consent

Where applicable, you may object to certain processing activities or withdraw consent previously provided. You may also unsubscribe from marketing emails using the instructions included in the message. Essential communications concerning orders and customer service may still be sent when necessary.

How to Submit a Request

To exercise your privacy rights, contact us using the information in the Contact Us section. We may request reasonable information to verify your identity before processing your request. We will respond within the timeframe required by applicable privacy requirements.

6. Legal Bases for Processing Under the GDPR

Where the General Data Protection Regulation (GDPR) applies, we process personal information on the following legal bases, as appropriate to the relevant activity.

Performance of a Contract

We process information necessary to accept and fulfill orders, arrange delivery, manage payments, and provide the products you purchase.

Consent

We rely on consent where required for newsletter subscriptions, marketing communications, and non-essential cookies or similar technologies. You may withdraw consent at any time, without affecting the lawfulness of processing carried out before withdrawal.

Compliance with Legal Obligations

We process and retain relevant information when necessary to meet tax, accounting, recordkeeping, reporting, and other applicable obligations.

Legitimate Interests

We may process information when necessary for legitimate interests, including improving website usability, maintaining security, preventing fraud, and protecting transactions. We consider your rights and freedoms before relying on this basis and do not use it where those rights and freedoms override our interests.

Where required, we will provide further information about the applicable legal basis and processing purposes upon request.

7. Contact Us

For questions about this Privacy Policy or to submit a privacy request, please contact us:

Address: 7813 Gold Dr, Alamosa, CO 81101, US
Phone: +1 719-552-8364
Email: solutions@celoraevel.com
Opening hours: Monday to Friday, 9:00 AM to 6:00 PM (EST)