Payment Methods
At Celoraevel, we provide a straightforward payment process for online furniture purchases. This policy outlines our accepted payment methods, payment confirmation procedures, and how payment issues are handled.
1. Accepted Payment Methods
We accept Visa and MasterCard. Available payment options are displayed at checkout. Please confirm that your selected payment method is available before submitting your order.
Payment Process
Select your items, proceed to checkout, and enter the requested billing and payment information. Review your order details and total amount due, including applicable shipping charges and taxes, before completing payment.
Payment Authorization and Confirmation
Payments are subject to authorization by your card issuer. An order confirmation will be sent after your order has been successfully submitted and recorded. If payment is declined or remains unconfirmed, check with your card issuer or contact us before attempting another payment to help prevent duplicate charges.
2. Payment Security and Privacy
Payment Security
We use reasonable measures to protect payment transactions. Payment authorization and processing may involve your card issuer or payment processor. You should keep your payment credentials secure and promptly report any unfamiliar transaction to your card issuer.
We use the information necessary to process payments, verify orders, provide customer support, and help prevent unauthorized transactions. For more information about how personal information is handled, please review our Privacy Policy.
3. Payment Issues and Disputes
Failed or Declined Payments
If a payment fails or is declined, verify your billing information and confirm that your card issuer has not restricted the transaction. You may contact your card issuer for further assistance.
Duplicate Charges or Billing Errors
If you notice a duplicate charge, an incorrect amount, or another billing discrepancy, contact us with your order number, transaction date, amount, and a brief description of the issue. We will review the information and assist with the next steps. Do not send your full card number, security code, or account password by email.
Unrecognized Transactions
If you identify a transaction you do not recognize, contact your card issuer promptly and notify us so we can review the transaction details where possible.
4. Payment Information and Notifications
Billing Information Updates
Please ensure that your billing and contact details are accurate when placing an order. Any changes to payment or order information may depend on the order's processing status.
Payment-Related Communications
We may send order or payment-related notifications to the contact details provided at checkout. If you receive a suspicious message requesting sensitive payment information, do not respond with those details. Contact us through the information listed below.
5. Refunds and Payment Adjustments
Approved refunds will be processed in accordance with our Refund Policy and, where applicable, returned to the original payment method. The time required for a refund to appear in your account may depend on your card issuer or payment provider.
6. Policy Updates
We may update this policy to reflect changes to our payment procedures or available payment methods. The revised version will be posted on this page with the updated effective date, where applicable.
7. Contact Us
For questions about payments, billing discrepancies, or transaction confirmation, please contact us:
Address: 7813 Gold Dr, Alamosa, CO 81101, US
Phone: +1 719-552-8364
Email: solutions@celoraevel.com
Opening hours: Monday to Friday, 9:00 AM to 6:00 PM (EST)