Order Cancellation Policy

 

At Celoraevel, we provide this policy to explain the conditions and procedures for canceling orders placed through our online store.

1. Order Cancellation Conditions

Orders may be canceled within 48 hours of placement if they have not yet been shipped. Cancellation is subject to confirmation by our customer service team.

Orders requested for cancellation more than 48 hours after placement, or orders that have already been shipped, cannot be canceled under this policy. Once the order is delivered, you may contact us to request a return and refund in accordance with our Return and Exchange Policy.

2. Order Cancellation Procedure

Contact our customer service team by email or phone and provide your order number and payment confirmation to help us verify your request.

We will review your request and notify you of the outcome. If the cancellation is approved, we will arrange the applicable refund promptly. Your order is not considered canceled until you receive our confirmation.

3. Refund Procedure

Refund Method: Approved cancellation refunds will be returned to the original payment card used for the purchase, including Visa and MasterCard.

Processing Time: Refunds are generally expected to appear in your account within 3-5 business days after processing. Actual posting times may vary depending on your card issuer. If the refund has not arrived within this period, please contact us for assistance.

4. Contact Us

For cancellation requests or questions about your order, please contact our customer service team.

Address: 7813 Gold Dr, Alamosa, CO 81101, US
Phone: +1 719-552-8364
Email: solutions@celoraevel.com
Opening hours: Monday to Friday, 9:00 AM to 6:00 PM (EST)