Shipping Policy
At Celoraevel, we aim to provide clear shipping information and reliable delivery services for every order. Please review the following policy before placing your order.
1. Delivery Coverage
We currently ship to eligible delivery addresses within the United States. Delivery availability may vary by location and carrier service. We do not ship to addresses outside the United States.
2. Shipping Rates
Shipping costs are calculated based on the total order amount, as follows:
– Orders totaling $0.01–$99.99: a flat shipping fee of $6.99 applies.
– Orders totaling $100 or more: free shipping.
The applicable shipping cost, along with any other applicable charges, will be displayed at checkout before payment. Please review your order total before completing your purchase.
3. Taxes and Additional Charges
Product prices and applicable taxes or other charges will be displayed during checkout, as applicable. The order total shown before payment reflects the charges applicable to your purchase. Please review the final amount before submitting your order.
4. Order Cut-Off and Processing Time
Our business hours are Monday to Friday, 9:00 AM to 6:00 PM (ET), excluding holidays and non-business days.
Orders placed before 6:00 PM ET on a business day begin processing that day. Orders placed after the cut-off time, on weekends, or on holidays begin processing on the next business day.
Order processing typically takes 1–3 business days after the order is placed and payment is confirmed.
5. Estimated Delivery Time
Transit typically takes 5–10 business days after shipment. The estimated total delivery time is approximately 6–13 business days, including processing and transit.
Delivery estimates are not guaranteed and may be affected by destination, carrier operations, weather, or other circumstances beyond our control.
6. Shipping Carriers and Order Tracking
Orders may be shipped through carriers such as UPS, FedEx, or DHL, depending on the destination and shipment requirements.
After your order ships, we will provide available tracking information by email. You may also visit the Order Tracking page on our website and enter your order number and the email address or phone number associated with your order, if this feature is available.
7. Shipping Issues, Changes, and Cancellations
If your shipment is delayed, appears lost, or arrives damaged, please contact us with your order number and relevant details. For damaged items, include clear photos of the product and packaging when possible. We will review the information and advise you on the next steps.
Requests to change or cancel an order are subject to its processing and shipment status. Contact us as soon as possible, as changes or cancellations may not be possible once an order has been processed or shipped.
Please ensure that your delivery address and contact information are accurate before placing your order. We are not responsible for delivery issues caused by incorrect or incomplete information provided at checkout. Additional shipping arrangements or charges may apply where a shipment must be corrected or resent, as applicable.
8. Delivery Inspection
Upon delivery, please inspect the package and furniture for visible damage or missing items. If you identify an issue, retain the packaging and contact us promptly with your order number and supporting photos. Prompt notification helps us assess the issue and determine the appropriate next steps.
9. Contact Us
For questions about shipping, delivery, or order status, please contact us:
Address: 7813 Gold Dr, Alamosa, CO 81101, US
Phone: +1 719-552-8364
Email: solutions@celoraevel.com
Opening hours: Monday to Friday, 9:00 AM to 6:00 PM (EST)